Bulky Waste Collection

Report trash, recycling or cart issues to (865) 215-4311 or [email protected]

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The City has 3 WAYS to Report Trash, Recycling or Cart Issues
CALL 311 Call 311 or 865-215-4311
EMAIL 311 Email 311 Office
SUBMIT FORM Submit 311 Online Form

Makenzie Read
Waste and Resources Manager
[email protected]

Report Missed Pickup  Waste & Resources Home Page


Bulky WasteBulky wastes are items such as furniture, tires, appliances, old personal trash cans, and other approved household items that are too large to fit in your empty garbage cart.


• ADDITIONAL BAGS OF GARBAGE that will not fit in the garbage cart are not Bulky Waste and are not eligible for pick up. Please see our curbside garbage page for ways to manage any excess garbage.

CONSTRUCTION, RENOVATION, AND DEMOLITION WASTE is not eligible for pick up as Bulky Waste because it is land-filled separately from household garbage. Construction, renovation, and demolition waste can include--but is not limited to--doors, windows, toilets, kitchen/bathroom cabinets, flooring, lumber/miscellaneous wood, etc. These materials may be taken to the Solid Waste Facility for disposal.  

CARDBOARD BOXES are not approved bulky waste. Please break down cardboard boxes, cut them if necessary, and place them in your recycling cart (or trash cart if you do not have a recycling cart). You can also recycle cardboard boxes for free at any of the 13 City, County, or UT recycling drop-off centers.

VERY BULKY AND/OR VERY HEAVY ITEMS may not be eligible for bulky waste pick up. These items can include but are not limited to pianos, auto parts, basketball goals with bases attached, exercise machines, items that are over six feet long, or items that are too heavy to be picked up by two sanitation workers.

BRUSH/YARD WASTE MIXED WITH TRASH OR OTHER ITEMS is not eligible for bulky pick up. Please set brush on its own and follow all guidelines here for brush pick up.

APPLIANCES CONTAINING REFRIGERANT (refrigerators, freezers, etc.) are not eligible for pickup unless certified personnel have properly drained the coolant and tagged the item to indicate that it has been professionally drained. Residents may instead transport these appliances to the Solid Waste Facility, where qualified staff will drain the appliance and safely dispose of the coolant.

GAS-POWERED EQUIPMENT (lawn mowers, weed-eaters, heaters, gas grills, etc.) is not eligible for pickup unless it has been drained of all liquids or tanks have been removed (gasoline, oil, propane, etc.).

CARPET is not eligible for pick up unless it is rolled, tied, and has been cut down to six feet or less in length.

TIRES are not eligible for pick up unless they have been removed from their rims.


• Residents may set out up to FIVE BULKY ITEMS PER WEEK. If more than five bulky items are set out at once, none of the items will be collected and it may result in a Codes Enforcement Violation.

• Please set out bulky items right next to your trash cart by 7 a.m. on your trash service day. (Residents enrolled in the Backdoor Service program must set bulky items at the curb.)

To ensure prompt bulky waste pickup, you are welcome to place a "bulky alert" by calling 311 before you set the bulky out on your usual trash day.

• Bulky waste is not typically picked up by the regular trash truck; please allow up to two business days after your service day for the bulky truck to return for your bulky items.

• A special bulky truck picks up tires, water heaters, refrigerators/freezers, and mattresses because they are not delivered to the usual landfill. While not required, calling 311 or 865-522-8161 ext. 2 and placing a "bulky alert" is recommended for fastest pick up of these items.

Bad Bulky Set Out
• Too many items/not all considered bulky
• Items are not set next to a trash cart
• Trash, recyclables, & other ineligible materials are mixed in
Bulky Bad Set Out
Good Bulky Set Out
• No more than 5 bulky items at once
• Items are placed next to a trash cart
• Items are not blocking street or sidewalk
Bulky Good Set Out


If your bulky items meet the guidelines above, were set out next to your City-issued trash cart by 7 AM on your pickup day, and were not collected within the next two business days, please report by calling 311 or by using the "Report Missed Pickup" button above.

For fastest service, please do not email to report. Consider downloading the "My Knoxville App" to report bulky waste misses or any other City-related issue.