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The City Charter establishes a merit system that assures personnel actions are made on the basis of merit and fitness without regard to any political test, affiliation or the like. The Civil Service Department provides for the hiring of employees based on merit and for the equitable treatment of city employees. 


The City of Knoxville is an Equal Opportunity/Drug Free Workplace employer. It is our policy to hold all employees accountable for keeping our workplace free from discrimination and ensuring that we provide equal employment opportunity for all in our workforce and for those seeking to enter our workforce. Our employees and job applicants are protected from discrimination, harassment, and retaliation on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act and will be requesting accommodation, please contact the City of Knoxville Civil Service Department at 865-215-2106. To request an accommodation, please click on this link for the City of Knoxville Applicant Accommodation Request Form. Follow directions on the form.

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City County Building
400 Main Street SW, Suite 569
Knoxville, TN 37902
Main Office: 865-215-2106
TDD: 865-215-2900
Job Line: 865-215-2562
Fax: 865-215-4270 


Monday through Friday
8:00 am until 4:30 pm 


Vicki HatfieldVicki Hatfield, Civil Service Director
[email protected]

Missi FosterMelissa Foster, HR Analyst, Senior
[email protected]

Hiring and employee issues for the departments of City Court, HR, Benefits and Risk, IT, Emergency Management, Law, Administration, Police and Fire.

Laura PeckLaura Peck, HR Analyst, Senior

Hiring and employee issues for Finance and Accountability, Community Development, 311, Engineering, Fleet, Parks and Recreation, Inspections, and Public Service.

Kent JohnsonKent Johnson, Exam Coordinator
[email protected]
Information and questions about the Eligibility Register and examinations.

Teresa JohnsonTeresa Johnson, Executive Assistant
[email protected]

Information and questions about Civil Service Hearings, Civil Service Merit Board Meetings, and Civil Service Rules and Regulations.

Ava Kelly Ava Kelly, Civil Service Office Manager 
 [email protected]

 Information and questions about the application