Rocky is the City of Knoxville's friendly chatbot that makes it easy to access city services—and you can even text Rocky anytime, day or night! Whether you speak English, Spanish, or one of 73 other languages, Rocky is here to help. 




Below are some of the services that Rocky can provide.

Answer Questions: Have a question about services, events, permits, or other general City of Knoxville issues? Rocky can quickly provide an answer to many frequently asked questions or help you find the information you are looking for. 

Submit Service Requests: See a pothole in the road? Did your trash pick-up get missed? Rocky is here to help! Just type the type of service you need, and Rocky will walk you through the steps to get your request entered. 

After-Hour Support: While our 311 staff members are always available during operating hours, Rocky is available online or by text 24/7, 365

Non-English Languages: To use Rocky in a language other than English, simply start your message in whatever language you would like to use and Rocky will continue the conversation in that language. 




Online: Either on your computer or mobile device, you go to www.KnoxvilleTN.gov and click on Rocky to get started. (He will be located near the bottom right of your screen.)

Text: Rocky is always just a text away, simply send "Hello" to 1-888-601-5669

Please keep in mind that Rocky is always learning new things about the City of Knoxville, and might not be able to answer your question or help you out with your issue yet. If Rocky is not able to help, please call 311 at 865-215-4311 or go online at www.KnoxvilleTN.gov/311.


Disclaimer: The content Rocky provides has been automatically generated by an artificial intelligence language model and is intended for informational use only. Please note, the information provided may contain errors, omissions, inaccuracies, and outdated information. The content should not be considered as professional or personalized advice, and the City of Knoxville does not assume any responsibility or liability for the generated content.