New Hire Information

Human Resources Director

Kelly D. Drummond
[email protected]
(865) 215-3100

400 Main St., Room 564
Knoxville, TN 37902

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"You are joining a team of skilled employees committed to providing residents and your fellow colleagues with the professional, timely services that make this city run."

- Mayor Indya Kincannon


The first day at a new job can be exciting yet overwhelming. But we hope to make things easier with the information below. Remember, you can always contact the Human Resources Department at 865-215-3100, email us at [email protected] or stop by the Human Resources Department for assistance. We are located on the 5th floor of the City-County Building in Room 564.

New Hire Orientation is held at the City of Knoxville Public Works Complex. The Public Works Complex is located at 3131 Morris Avenue; Knoxville, TN 37909. New Hire Orientation is held in Community Room, #210.

At New Hire Orientation, employees will complete new hire paperwork, learn about the Civil Service Merit Board Rules and Administrative Rules, City of Knoxville pension plan, and the many great benefits the City has to offer. After orientation, employees will head off to their new department to start work.

Welcome to the City of Knoxville!

What to bring on your first day
• I-9 identification  - View Acceptable Documents [PDF]
• Voided check for direct deposit


We are pleased to provide you with a Guide to Your New Hire Benefits [PDF]. This guide includes all of the benefit options offered so that you and your family can make informed choices about what best fits your needs. To help you understand all of your benefits, please visit

For all full-time employees working 30 hours or more per week, benefits are effective at the first of the month following 60 days of employment. 

If you have questions or need any help, don’t hesitate to contact Employee Benefits at [email protected] or call 215-2111.