Backdoor Garbage Service

Waste and Resources Manager

Patience Melnik
pmelnik@knoxvilletn.gov
400 Main St.
Knoxville, TN 37902

Report trash, recycling or cart issues to (865) 215-4311 or 311office@knoxvilletn.gov

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Makenzie Read
Waste and Resources Coordinator
mread@knoxvilletn.gov
865-215-2817




What is backdoor service?  Backdoor service means the driver collects your garbage (and recycling, if applicable) directly from your home instead of at the curb or edge of the alley.

Who qualifies for free backdoor service?  Backdoor service is reserved for those 75 or older or those with a medical need. All residents of the household must meet one of the two requirements and all must submit an application. 

How do I apply for backdoor service?  Call 311 to request an application. Complete both sides of the application, provide the necessary documentation (a copy of the driver’s license or a doctor’s signature), and return the form to the City of Knoxville. Once approved, you will be notified and backdoor service will start thereafter.

I've been approved for backdoor service. Where should I place my cart? Backdoor service does not necessarily mean your cart sits next to your backdoor. The cart may be placed next to the house where it is convenient for you--however, do not place your cart up or down any stairs, under any roof (including decks, carports, etc.), or behind any fences. These rules prevent liability issues and protect the safety of the sanitation worker. 

Is there an option to pay for backdoor service if I do not qualify based on age or medical reason?  No. The City of Knoxville's  hauling contractor, Waste Connections, no longer offers paid backdoor service. 

*If you are approved for backdoor service but you move to a different address, or a new resident moves into the home with you, please call 311 so that we can update our records.