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The Civil Service Department is the employment office for the City of Knoxville. The City Charter establishes a merit system that assures personnel actions are made on the basis of merit and fitness without regard to any political test, affiliation or the like. The merit system provides for the equitable treatment of city employees and provides a work force that is properly trained to deliver the city's essential public services. 


The City of Knoxville is an Equal Opportunity/Drug Free Workplace employer. It is our policy to hold all employees accountable for keeping our workplace free from discrimination and ensuring that we provide equal employment opportunity for all in our workforce and for those seeking to enter our workforce. Our employees and job applicants are protected from discrimination, harassment, and retaliation on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act and will be requesting accommodation, please contact the City of Knoxville Civil Service Department at 865-215-2106. To request an accommodation, please click on this link for the City of Knoxville Applicant Accommodation Request Form. Follow directions on the form.

How to Apply for a Job Current Job Openings
How to Apply for a Job
How to Check the Status of Your Application
Applying for Police Officer
Applying for Firefighter
View Current City Job Openings
Facebook/cityofknoxjobsFacebook.com / cityofknoxjobs
Twitter/cityofknoxjobsTwitter.com / cityofknoxjobs
Employment Information for Knox County
Login to the Career Center Working for the City
Register and Set Up a Profile
Manage Your Account
Non City Employees
Current City Employees
Applicant User Manual [PDF]
State of Tennessee Employment Information
Civil Service Department
Frequently Asked Questions

City County Building
400 Main Street, Suite 569
Knoxville, TN 37902
Main Office: 865-215-2106
TDD: 865-215-2900
Job Line: 865-215-2562
Fax: 865-215-4270 


Monday through Friday
8:00 am until 4:30 pm 


Vicki Hatfield, Civil Service Director

Melissa Foster, HR Analyst, Senior
Hiring and employee issues for the Fire Department, Police Department, Plans Review and Inspections, Engineering, Parks and Recreation, Fleet, Administration, Law, and City Council. 

Laura Peck, HR Analyst
Hiring and employee issues for Finance and Accountability, Risk Management, Benefits, Community Development, Municipal Court, Information Systems, Emergency Management, 311, and Public Service

Teresa Johnson, Executive Assistant
Information and questions about Civil Service Hearings, Civil Service and Administrative Rules and Regulations.

Carol Mahler, HR Office Manager
Information and questions about general application information.

Zephyree Porter, HR Technician, Sr.
Information and questions about requisitions.

Linda Pardue, HR Technician, Sr.
Information and questions about general application information.

Kent Johnson, Training Coordinator
Information and questions about the Eligibility Register and scheduled tests.

Whitney Crowe, Administrative Technician
Information and questions about hiring and general application information.