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Use the City's My Knoxville Mobile App
App Download The free, easy-to-use My Knoxville app lets you report potholes, graffiti, streetlight problems, and submit other service requests directly from your mobile device plus it provides a handheld guide to restaurants, parking, outdoor recreation, transit and more!

My Knoxville gives you the City of Knoxville, right at your fingertips!

DOWNLOAD TODAY:  Apple Store | Google Play Store





Dial 311 for City ServicesWelcome to the City of Knoxville 311 Center for Service Innovation! 

The City of Knoxville is committed to providing the highest level of service and satisfaction. If you have any difficulty with your service request or need further assistance, please call the City of Knoxville at 311 or 865-215-4311 during normal business hours. 

These services are ONLY available for locations within the City limits.

You may submit a service request by first selecting the desired service from the menu provided. If your request is not listed call the 311 Center for Service Innovation.

If this is an emergency, please dial 911.



ROLL OFF DUMPSTER REQUEST:

• The City of Knoxville is scaling back its service of providing Roll Off Dumpsters upon request in order to better prioritize community needs and resources.
• To find a private-sector company that rents, delivers and picks up large metal refuse containers, some offering same-day service, go online using search words such as "dumpster service Knoxville TN." Click here to view a Google search example.



DEAD ANIMAL PICKUP:

• Use to request pickup of a deceased animal. If the animal is posing a traffic hazard, dial 911.
• The City is not allowed to enter Private Property to collect the animal. The animal must be within 5 feet of the edge of the street.
• For stray animal pickup, call KPD at 865-215-8639 or 865-215-8640.
• The City does not handle animals on Interstates or in lakes or waterways. If there are questions, please call 311.
• Enter the exact location of the dead animal under Additional Information.
• If this is from a veterinary clinic or shelter, please enter the clinic name and phone number under Additional Information. Please be aware that veterinary staff must be present upon pickup to load the truck. City employees are not responsible for loading the truck.




MISCELLANEOUS REQUEST:

• Use to submit a concern about City policy, services, personnel, or property.
• If the complaint is about City policy, please use this address: 400 Main Street, Knoxville, TN 37902. Or feel free to call 311 with your request during normal business hours.




POTHOLE:

• Use to report a pothole in a City street.
• Pothole repairs will normally be completed within 2 business days.
• If our inspection reveals a road issue that is not a City responsibility, or is larger in scope than a mere patch, then the needed work will be reported to the responsible agency.
• Describe the situation in detail (location in street, size) under Additional Information. Please be as specific as possible regarding the location and description of the Pothole.




STREETLIGHT OUTAGE:

• Use to report a streetlight issue/outage on a City street.
• Please provide a pole number or streetlight number for the non-functioning light(s) you want to report
• If a pole or streetlight number is not available, please provide the nearest address
• Please describe the issue (e.g. light flickering, light out, etc.) in detail in the Additional Information area of the form. Please be as specific as possible regarding the location of the streetlight.
• If this is your backyard light, please contact KUB.




TRASH / RECYCLING PICKUP MISSED:

• Use to report the following missed residential services: garbage, recycling, bulky waste, leaves, brush. 
• Garbage is collected once a week and recycling is collected every other week by Waste  Connections. 
• Bulky waste should be set out next to your City-issued trash cart on your trash collection day. A different driver collects bulky items and has 2 additional business days after your trash collection day to return for these items. Limit is 5 bulky items per household per week. 
• Leaves are picked up 4 times beginning in November through February. 
• Brush is picked up every other week from March through October. 
• Construction and remodeling material should be taken to the Transfer Station at 1033 Elm St.  (Off the I-275 Baxter exit). 
• You must enter Name and Day Time Phone Number below so that you can be reached if further information is needed.
• Enter any information you can add that would help us process this request under Additional Information.