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Vicki Hatfield, Director
[email protected]
Room 569, City County Building
Fax: 865-215-4270

The Civil Service Merit Board (CSMB) ensures that the city adheres to merit system principles and practices in hiring and employee protections. The CSMB also hears appeals relative to any personnel action which the employee considers adverse to his or her position. This includes actions such as: suspensions, demotions, termination and other disciplinary action. The CSMB also provides for a grievance procedure and for equal employment opportunities to all employees and applicants for employment.

The CSMB meets as needed on the second Wednesday of each month in the City County Building. Individuals wishing to place items on the CSMB's agenda must submit a written request through the board's executive secretary/director by the first Wednesday of each month or one week prior to the CSMB meeting.


Regular Business Meeting
Wednesday, May 10, 2023 - 1:30 P.M

Conference Room 461, City County Building, 400 Main Street
(Zoom meeting information is available below)

All board members and attendees are asked to observe current CDC and OSHA guidelines.

The City of Knoxville Civil Service Merit Board’s meetings will be conducted permitting the public and City/Board staff to participate or view the meeting either in person, or by electronic or other means of communication using Zoom’s webinar platform.

To join a meeting via Zoom, either to view live or to participate, you must register in advance by going to the link that will be posted below and provide your name and email address:

Click for Zoom meeting

After registering, you will receive a confirmation email containing information about joining the webinar for audible and/or live access by the public. Registration will provide access to both the public hearing and the business meeting to follow.

The City of Knoxville ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request language translation services, contact the Human Resources Department at [email protected] or 865-215-3100. For disability accommodations, contact City ADA Coordinator Stephanie Brewer Cook at [email protected] or 865-215-2034 at least 72 hours before the meeting.

If you need assistance, contact the Civil Service Department at 865-215-2106.


The Civil Service Merit Board consists of five members serving terms of five years each (overlapping). Members may serve only two terms consecutively. Nominations for vacancies are made by the Mayor and submitted to City Council for approval.


Board meets the second Wednesday of each month at 1:30 p.m. in Room 461 of the City County Building. 

 May 10 May 3 
 June 14 June 7 
 July 12 July 5 
 August 9 August 2 
 September 13 September 6 
 October 11 October 4 
November 8  November 1 
 December 13  December 6

Click here to view current board membership and to check for opportunities to serve on this board.