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Use the City's My Knoxville Mobile App
App Download The free, easy-to-use My Knoxville app lets you report potholes, streetlight problems, traffic signal issues, and submit other service requests directly from your mobile device plus it provides a handheld guide to restaurants, parking, outdoor recreation, transit and more!

Click here to learn how to report litter through the My Knoxville App.

My Knoxville gives you the City of Knoxville, right at your fingertips!

DOWNLOAD TODAY:  Apple Store | Google Play Store

• Trash or Recycling Pickup Missed

• Dead Animal Pickup
• Miscellaneous Request

• Pothole Reporting

• Streetlight Outage

311 Call Center

The 311 Center for Service Innovation is open Monday-Friday 7 a.m. to 5 p.m. except for holidays.

Call 311 or 865-215-4311 or send an email to [email protected]. (If your wireless or landline phone carrier cannot directly access the City's 311 Call Center, you can reach us by dialing 865-215-4311.)

Visit our chatbot to find answers about COVID-19 (Coronavirus) and other social services:

Chat about COVID-19 or Other Social Services
Dial 311 to Access Info on These City Services
• Athletics
• Brush Pickup
• Codes Enforcement
• Dead Animal Pickup
• Garbage Complaints
• Leaf Pickup
• Parking Tickets
• Parks & Recreation
• Pothole Repair
• Recycling
• Solid Waste Information
• Street Light Outages
• Storm Drains
• Street Cleaning
• And more!

Call 3-1-1 to Find Out When Brush Pickup is in Your Neighborhood

Customer Service is what the City of Knoxville 311 Center for Service Innovation is all about. City residents can dial 311 to access information about services provided by the City.

Opened in May 2005, the center serves as an easy-to-use direct line to Knoxville government and is designed to help the administration ensure that services are being delivered efficiently.

When citizens call 311, a customer service representative will enter their service request into the City's advanced tracking system and submit it to the appropriate City department immediately.

All requests for service will have a tracking number so customers can check the status and get updates on their request. 

Approximately 1,000 callers a day dial 311 for information regarding garbage, recycling and leaf pick-up, street light outages, parking tickets, potholes, road conditions and other non-emergency issues.

211 Call Center311 operators also field calls to East Tennessee’s 211 line dedicated to referring residents to social services. 211 is a partnership with CAC's Office on Aging and the United Ways of East Tennessee.

During the Nov./Dec. 2016 Gatlinburg fire recovery, 311 provided assistance to Sevier County residents and the State of Tennessee Emergency Management Agency to coordinate efforts for timely services and support. 
Knoxville's 311 provides City managers with detailed reports that includes such information as response times, action taken, maps and other data to assist them in better deploying resources and to make the delivery of City services more efficient. 

Information about events occurring in Knoxville, including Christmas in the City and Festival on the Fourth is also available by dialing 311. 

About 200 cities and counties across the country have implemented 311 in various forms to handle non-emergency calls since the Federal Communications Commission approved the number's use in 1997.

Knoxville's 311 receives approximately 250,000 calls per year and is one of the most cost efficient centers in the country.

Call 211 for Referrals