Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for January 2018

Reports in PDF format
2018

January 2018 [PDF]

2017

Fourth Quarter of 2017 [PDF]
December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
Third Quarter of 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 335 93.70%
Solid Waste 508 80.00%
Infrastructure: Engineering
Traffic 126 81.00%
Civil 14 100.00%
Stormwater 40 100.00%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 52 75.00%
Municipal Court 190 87.90%
Codes Enforcement 796 99.10%
Parks & Recreation
Parks & Recreation 17 100.00%
TOTAL SERVICE REQUESTS 2293 91.50% *

*As of 02/21/2018 there are still 150 total service requests open for the month of January

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in January 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 633 16.00
Solid Waste: Missed Trash Pickup 281 4.60
Municipal Court 190 2.10
Trash / Recycling Cart Issues 147 5.10
KUB Referral 106 .50


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 11,991
Average Answer Time 35 Sec.
Grade of Service (Calls answered in 20 sec. or less) 74%