Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for September 2017

Reports in PDF format
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 478 93.50%
Solid Waste 426 87.30%
Infrastructure: Engineering
Traffic 119 62.2%
Civil 24 100.00% 
Stormwater 50 100.00%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 60 86.7%
Municipal Court 148 89.2%
Codes Enforcement 1462 94.20%
Parks & Recreation
Parks & Recreation 22 100.00%
TOTAL SERVICE REQUESTS 3060 91.10% *

*As of 10/03/17 there are still 287 total service requests open for the month of August

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in August 2017


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1964 15.8
Solid Waste: Missed Trash Pickup 468 2.9
Municipal Court 137 1.9
Codes Enforcement: Structure Complaint 105 3.8
KUB Referral 100 .5


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 12,481
Average Answer Time 41 Sec.
Grade of Service (Calls answered in 20 sec. or less) 68%