Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for October 2018

Reports in PDF format
2018

October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 402 94.50%
Solid Waste 633 94.60%
Infrastructure: Engineering
Traffic (includes streetlights) 586 92.30%
Civil 23 100.00%
Stormwater 55 90.90%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 57 86.00%
Municipal Court 145 100.00%
Codes Enforcement 1,534 99.10%
Parks & Recreation
Parks & Recreation Maintenance 29 100.00%
TOTAL SERVICE REQUESTS 3,724 95.80% *

*As of 11/26/2018 there are still 147 total service requests open for the month of October

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in October 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1,370 14.10
Streetlight Repair / Replace 408 6.50
Trash / Recycling Cart Issue 304 2.50
Trash Pickup Missed 257 2.40
Municipal Court 145 1.40


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 14,175
Average Answer Time 58 Sec.
Grade of Service (Calls answered in 20 sec. or less) 66%