Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for February 2018

Reports in PDF format
2018

March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

Fourth Quarter of 2017 [PDF]
December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
Third Quarter of 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 415 93.30%
Solid Waste 409 89.20%
Infrastructure: Engineering
Traffic 112 79.50%
Civil 15 100.00%
Stormwater 84 96.30%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 71 81.70%
Municipal Court 120 100.00%
Codes Enforcement 908 98.00%
Parks & Recreation
Parks & Recreation 22 100.00%
TOTAL SERVICE REQUESTS 2,340 94.40% *

*As of 03/23/2018 there are still 118 total service requests open for the month of January

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in February 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 681 14.30
Solid Waste: Missed Trash Pickup 170 3.20
Trash / Recycling Cart Issues 146 3.30
Municipal Court 120 0.90
Abandoned / Junk Vehicle 100 12.60


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 10,794
Average Answer Time 24 Sec.
Grade of Service (Calls answered in 20 sec. or less) 84%