City Operations are led by Chief Operating Officer and Deputy to the Mayor Christi Branscom.
Branscom graduated from the University of Tennessee at Knoxville with a Bachelor of Science degree in Business Administration with Honors and then received her law degree from the University of Memphis.
She has held her current position with the City since 2013. Prior to that, Branscom served as the Senior Director of Public Works managing the Departments of Engineering, Public Service and Codes Enforcement, Building Permits, Inspections and Zoning, and Parks and Recreation.
Prior to joining the City of Knoxville, Branscom served as Chief Administrative Officer/General Counsel and Managing Broker for a successful real estate development firm and established a local construction company. As an attorney and a broker, she brings a wealth of business experience to the Chief Operating Officer position.
At the City, her focus has been on enhancing workforce efficiencies, refining operating procedures and improving customer service. She has been instrumental in creating a more user-friendly government for all of those interacting with the City of Knoxville.
Branscom is a member of several professional organizations. She is a Fellow of the Knoxville Bar, a recipient of the University of Tennessee 2014 Accomplished Alumni Award and a 2011 Woman of Achievement Award from the Girl Scout Council of the Southern Appalachians. She also has served on numerous community and arts boards.
As Chief Operating Officer, Branscom oversees these City departments:
Knoxville Area Transit (KAT)
Knoxville Convention Center