Employee Assistance Program

Benefits Manager

Christine Fitzgerald
(865) 215-2111

400 Main St., Room 566
Knoxville, TN 37902

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What is EAP?

The Employee Assistance Program (EAP) is designed to assist you and your family in resolving work/life issues in order to live happier, healthier, more balanced lives.  Deer Oaks EAP supports employees and their dependents on a wide range of mental health topics for which short-term counseling is appropriate.  

As an employee of the City of Knoxville, you and your dependents are entitled to make use of counseling services completely free of charge for 10 sessions per issue, per year. You have access to experienced counselors who can help with any number of personal or work related issues.

What would I use EAP for?

You may use EAP for personal problems such as marital  and family problems, personal psychological problems, depression, problems with children or teenagers, grief or personal loss issues, job related problems, parenting issues, anger management, stress, anxiety or anything else of a personal or psychological nature.

How do I contact EAP?

You can reach EAP by calling 1-888-993-7650, 24 hours a day, 7 days a week. You can ask questions over the phone and can set an appointment with a trained counselor, if you choose. The Employee Assistance Program counseling is available through Deer Oaks, which has providers in Knoxville/Knox County and surrounding counties for your convenience as well as some online services available at www.deeroakseap.com.