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Electric scooters must be ridden in the streets and are not allowed on sidewalks or greenways.


  Electric Scooter Contact Info
  You must download one of the apps Spin or VeoRide to set up rental info or to file a complaint about a scooter. Each scooter also has a phone number on it that you can call for issues.
   
  Electric Scooter Map
  Scooters must be ridden in the streets and are not allowed on sidewalks or greenways. Scooters can be ridden on many downtown streets but not currently on Market Square, sections of Cumberland Ave. or Henley Bridge. Also, scooters are not to be ridden on the interstate. Click here to view a map of available and restricted areas.
   
Where can scooters be ridden?
Electric scooters must be ridden in the streets. They are not allowed on sidewalks or greenways.

How do I find a scooter?
The first thing you will want to do is to download the apps, Spin and VeoRide. When you have the app loaded with your credit card information, you will be ready to engage an electric scooter. The app will provide locations of scooters and the map where scooters are permitted.

How much are scooters to rent?
Approximately, $1.00 plus 15 cents a minute. So if you were to rent a scooter for one hour, the cost would be $10.00. The prices may vary with time and companies.

How far can I go on the scooter?
The scooters can be ridden on downtown streets, but not on Market Square, sections of Cumberland Avenue, or the Henley Bridge. The app provides a map area where scooters can be ridden. Users should consult the map and plan trips accordingly.  Lingering in a prohibited zone will disable the accelerator.

How old do I have to be to ride a scooter?
Eighteen (18) years of age; 13-17 with adult’s consent / identification. You must have a valid identification to rent a scooter.

How fast can an electric scooter go?
Electric scooters can only travel at 15 mph. This speed can, and may, be reduced during special events.

What times are scooters available?
Hours of operation will vary by vendor. This time is subject to change based on special events.

What other factors impact when electric scooters are available?
If it is raining, or there is a strong chance of rain in the forecast, electric scooters may not be available.

How many scooters are available?
Initially, 50 electric scooters will be available from each vendor. This number will change over time, based on demand.

Where should I park my scooter when I am finished?
You can park a scooter adjacent to the rental bicycle holding area, PACE, or park it where a bicycle could be safely parked. Please do not lay it across the sidewalk or road. Rather, park the scooter upright and out of the way of pedestrians and moving vehicles.

What if I have problems with my scooter?
Both vendors' numbers are below, but there is a customer service number on the scooter as well.

Spin
Support hotline: 1 (888) 262-5189
VeoRide
Support hotline: 1 (855) 836-2256

How do I report a complaint about a scooter?
If you need to make a complaint about a scooter, you can use the app or call the phone number on the scooter.  Online reports can be made using the following links:
• Spin report form
• VeoRide report form 

Can I be fined for using my scooter inappropriately?
Yes, you may be fined for leaving your scooter in a position that impedes pedestrian, bicycle, or motor vehicle traffic or other misuse. You may also be fined and ticketed for not complying with traffic rules and regulations.


BACKGROUND

The two companies selected for the electric scooter pilot project in Knoxville are Zagster, partnering with Spin, and VeoRide. 

The program is for a one-year pilot, which can be renewed. The City, or the companies, may end the pilot with 30 days’ notice.

All of the above information will be assessed on a regular basis for updates and modifications.