The Civil Service Department is the employment office for the City of Knoxville. The City Charter establishes a merit system that assures personnel actions are made on the basis of merit and fitness without regard to any political test, affiliation or the like. The merit system provides for the equitable treatment of city employees and provides a work force that is properly trained to deliver the city's essential public services. 

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CIVIL SERVICE DEPARTMENT
City County Building
400 Main Street, Suite 569
Knoxville, TN 37902
Main Office: 865-215-2106
TDD: 865-215-2900
Job Line: 865-215-2562
Fax: 865-215-4270 

OFFICE HOURS
Monday through Friday
8:00 am until 4:30 pm 

Vicki Hatfield, Civil Service Director
vhatfield@knoxvilletn.gov

Matt Bradburn, Civil Service Deputy Director
Hiring and employee issues for Administration, City Council, Law Department, Police Department, Public Assemblies, and Emergency Management.
mbradburn@knoxvilletn.gov

Melissa Foster, HR Analyst, Senior
Hiring and employee issues for the Fire Department, Finance and Accountability, Risk Management, Benefits, Community Development, Municipal Court, Information Systems, and 311.
mbfoster@knoxvilletn.gov

Helen Broyles, HR Analyst
Hiring and employee issues for Public Service, Plans Review and Inspections, Engineering, Parks and Recreation, and Fleet.
hbroyles@knoxvilletn.gov 

Teresa Johnson, Executive Assistant
Information and questions about Civil Service Hearings, Civil Service and Administrative Rules and Regulations, and Civil Service forms.
tjohnson@knoxvilletn.gov

Carol Mahler, HR Office Manager
Information and questions about general application information and general leave issues.
cmahler@knoxvilletn.gov

Zephyree Porter, HR Technician, Sr.
Information and questions about requisitions, drug and alcohol testing, or new employee processing.
zporter@knoxvilletn.gov

Linda Copeland, HR Technician, Sr.
Information and questions about the Eligibility Register and scheduled tests.
lcopeland@knoxvilletn.gov

Linda Pardue, HR Technician, Sr.
Information and questions about upcoming training and performance appraisals.
lpardue@knoxvilletn.gov

Kent Johnson, HR Technician, Sr.
Information and questions about new hire orientation and tuition reimbursements.
kxjohnson@knoxvilletn.gov