Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for May 2018

Reports in PDF format
2018

May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

Fourth Quarter of 2017 [PDF]
December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
Third Quarter of 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 604 94.50%
Solid Waste 643 78.80%
Infrastructure: Engineering
Traffic 163 90.00%
Civil 20 100.00%
Stormwater 73 90.40%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 84 73.80%
Municipal Court 156 100.00%
Codes Enforcement 2318 99.30%
Parks & Recreation
Parks & Recreation 47 95.70%
TOTAL SERVICE REQUESTS 4,250 94.20% *

*As of 06/22/2018 there are still 118 total service requests open for the month of May

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in May 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 2116 13.70
Streetlight Repair / Replace 388 19.40
Solid Waste: Missed Trash Pickup 307 5.20
Trash / Recycling Cart Issues 238 5.30
Municipal Court 156 1.00


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 13,945
Average Answer Time 47 Sec.
Grade of Service (Calls answered in 20 sec. or less) 73%