Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

  • Share on Facebook
  • Share on Twitter
  • Share on Google+
  • Share via Email
MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for August 2018

Reports in PDF format
2018

August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 632 91.80%
Solid Waste 711 94.20%
Infrastructure: Engineering
Traffic (includes streetlights) 422 90.00%
Civil 39 100.00%
Stormwater 66 97.00%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 72 87.50%
Municipal Court 205 99.00%
Codes Enforcement 2,378 99.30%
Parks & Recreation
Parks & Recreation Maintenance 24 75.00%
TOTAL SERVICE REQUESTS 4,692 97.40% *

*As of 09/24/2018 there are still 146 total service requests open for the month of August

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in June 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 2,137 14.40
Trash / Recycling Cart Issues 337 2.50
Missed Trash Pickup Missed 294 2.40
Streetlight Repair / Replace 259 8.90
Municipal Court 205 1.30


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 14,987
Average Answer Time 48 Sec.
Grade of Service (Calls answered in 20 sec. or less) 72%