Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for July 2019

Reports in PDF format
2019

July 2019 [PDF]
June 2019 [PDF]
May 2019 [PDF]
April 2019 [PDF]
March 2019 [PDF]
February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 554 91.00%
Solid Waste 950 98.20%
Infrastructure: Engineering
Traffic (includes streetlights) 296 80.40%
Civil 34 100.00%
Stormwater 147 95.20%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 61 86.90%
Municipal Court 193 90.20%
Codes Enforcement 1,639 99.60%
Parks & Recreation
Parks & Recreation Maintenance 34 96.40%
TOTAL SERVICE REQUESTS 4,035 93.70% *

*As of 8/16/19 there are still 203 total service requests open for the month of July

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in June 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1,496 13.3
Trash Pickup Missed 400 2.3
Trash / Recycling Cart Issue 364 2.3
Municipal Court 193 2.1
Recycling Issue 152 1.0


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 15,403
Average Answer Time 48 Sec.
Grade of Service (Calls answered in 20 sec. or less) 68%