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865-215-5555 or 888-288-6022

HOURS: Monday thru Friday 9 a.m.-5:30 p.m. and Saturday and Sunday 10 a.m.-2 p.m.

    Do you need financial help? Click here.
    N-95 MasksHelp local front-line first responders combat the spread of COVID-19. NEEDED: N-95 respirators, surgical masks, non-latex gloves, hand sanitizer, cleaning wipes, and other commercial-grade medical supplies.

Donations can be dropped off at Army National Guard at 3330 Sutherland Ave., Monday-Friday 9 a.m. to 3 p.m.
The Knox County Health Department (KCHD) has launched a COVID-19 public information line. The hotline number is 865-215-5555 or toll-free at 888-288-6022. The information line will be available from 8 a.m. to 4:30 p.m. EST, Monday through Friday.

Several events scheduled to take place in the City have been canceled by the City or organizers. Please check with event organizers to see if an event has been canceled.

Everyone is being urged to wash your hands, avoid touching your face and to stay home.

The City will continue to keep you updated. You can find the latest information on the Knox County Health Department website but keep in mind this is a rapidly changing situation.


Información sobre COVID-19 en español
Knox County Health Department
CDC COVID-19 (Coronavirus)
United Way of Greater Knoxville
Tennessee Department of Health 
World Health Organization


Mayor Indya Kincannon has issued a Safer at Home order that will go into effect Wednesday, April 1, 2020. This order directly echoes the order issued last week by the Knox County Health Department.

The order gives City of Knoxville employees who have enforcement and regulatory authority, the ability to take corrective action within Knoxville city limits against those violating Safer at Home orders.

Mayor Kincannon said, “The number of COVID-19 cases in Knox County has doubled in the last few days and is rising daily. Too many people are not taking this seriously. I issued this order so our codes enforcement officers, Parks and Rec employees, KFD inspectors and KPD officers will be empowered to enforce this life-saving order.”

The nicer weather this past weekend seemed to highlight the fact that groups of 10 or more are still gathering, many ignoring the order, closed signs and COVID-19 warnings.

View Press Release
View Emergency Executive Order 4 [PDF] - Signed on March 31, 2020
Orden Ejecutiva de Emergencia 4 [PDF]


  Mayor Indya Kincannon applauds the Knox County Health Department’s Safer at Home Order issued today saying, “This is a necessary, pro-active step to help stop the spread of COVID-19 in our community. Thank you Dr. Buchanan and thank you all for your cooperation and understanding during this unprecedented time. We will get through this together.”

  Safer at Home Info
On Monday, March 23, 2020, the Knox County Public Health Officer Dr. Martha Buchanan issued an order closing non-essential businesses and encouraging residents throughout Knox County to stay home when possible and avoid gathering in groups of more than 10 people for non-essential purposes. 

Until further notice, all businesses not performing essential services have been ordered closed for 14 days beginning at 12:01 a.m. Tuesday, March 24. A copy of the order and a complete list of essential service categories can be found at https://covid.knoxcountytn.gov/safer-at-home.html.

This new public health measure is an extension of actions the City and County have already taken to reduce public gatherings and contact and is issued in support of our local health care partners to help ‘flatten the curve.’ These new measures are being taken to reduce the risk of COVID-19 to the general public and impact in Knox County and surrounding areas. Knox Countians are urged to continue to exercise caution, adhere to social distancing guidelines and maintain good hygiene practices.

View Press Release
View Knox County Safer at Home Order [PDF]
View Safer at Home FAQs [PDF]


Mayor's Executive OrderMayor Indya Kincannon issued an executive order Friday, March 20, 2020 to close restaurants, bars, gyms and commercial event venues amid growing concerns over COVID-19.

The order will allow restaurants and bars to offer delivery and take-out service. 

Mayor Kincannon said, “Many people in our community will be returning from spring break trips to areas with community spread of COVID-19. I feel it is my responsibility to take all the preventative measures possible to reduce the health impacts in the City of Knoxville.”

View Press Release
View Emergency Executive Order 1 [PDF] - Signed on March 20, 2020
Orden Ejecutiva de Emergencia 1 [PDF]


On Monday, March 16, 2020, Mayor Indya Kincannon declared a State of Emergency for the City of Knoxville. The Mayor enacted a provision in the City’s charter to give the City the flexibility to take further legal and budgetary action in the midst of the COVID-19 Pandemic.

View Press Release
View Emergency Declaration [PDF] - Signed on March 16, 2020
Comunicado de prensa sobre la declaración del estado de emergencia [PDF]
View Emergency Executive Order 2 [PDF] - Extends Proclamation of Emergency by 7 days, signed on March 23, 2020
View Emergency Executive Order 3 [PDF] - Extends Proclamation of Emergency by 7 days, signed on March 30, 2020




04/02/2020 - Knox County Health Department Announces COVID-19 Drive-Thru Testing Event
04/02/2020 - Public Awareness Message for Motorists in Tennessee
04/01/2020 - City, Partners Establish Shelter for Homeless Showing Symptoms of COVID-19

04/01/2020 - KPD: Statement on Enforcement of Mayor Kincannon’s Executive Order
03/31/2020 - Mayor Kincannon Issues Safer at Home Order 
03/30/2020 - Mayor Kincannon's Statement on Gov. Lee's Executive Orders
03/30/2020 - City Requests Personal Protective Equipment Donations
03/30/2020 - Mayor Provides Emergency Funds for Zoo Knoxville
03/30/2020 - Tennessee Gov. Bill Lee issues two-week 'safer at home' order, closes non-essential businesses (TENNESSEAN.com)
03/30/2020 - Solid Waste Drop-off Facility to Close on Saturdays for COVID-19 Public Safety Precautions
03/27/2020 - Police Officers, Firefighters Equipped With Respirators, More PPE Supplies Coming to Combat COVID-19 Spread
03/26/2020 - State of Tennessee Launches “Do Your Part, Stay Apart” Campaign
03/25/2020 - Limit KAT Bus Use to Essential Trips, Green & Red Trolleys Not Running
03/25/2020 - KPD: Policing Pandemic Rumors
03/24/2020 - Waste Connections to Halt Pickup of Excess Trash, Bulky Waste
03/24/2020 - Poet Laureate Marilyn Kallet Provides Poem Reflecting on Closures and Guidelines During the COVID-19 Pandemic.
03/23/2020 - City Launches COVID-19 Chatbot
03/23/2020 - Knox County Health Department Issues 'Safer at Home' Order
03/22/2020 - Gov. Bill Lee Signs Executive Order Mandating Alternative Business Models for Restaurants and Gyms, Lifts Alcohol Regulations
03/20/2020 - Mayor Kincannon Issues Executive Order Closing Restaurants, Bars, Gyms
03/20/2020 - KPD statement regarding Executive Order
03/16/2020 - Mayor Indya Kincannon declares State of Emergency in City of Knoxville
03/16/2020 - Comunicado de prensa sobre la declaración del estado de emergencia
03/16/2020 - Knoxville Police Department implements precautions amid COVID-19 concerns
03/13/2020 - Concert Postponed, Cat Show Cancelled
03/12/2020 - 2020 Neighborhood Conference Canceled
03/12/2020 - Change Center Cancels Spring Break Activities
03/12/2020 - City Responds to First Case of COVID-19 in Knox County


03/30/2020 - Mayor's Minute Weekly Video
03/30/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)
03/27/2020 - Mayor Kincannon's Personal Message to Knoxville: Safer at Home, PPE Dropoff Locations, Together We Can Get Through This 
03/27/2020 - Mayor Kincannon's Personal Message to Knoxville: Social Distancing Saves Lives 
03/26/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)
03/25/2020 - Knox County Health Dept. COVID-19 Update
03/24/2020 - City Council Meeting via Zoom Video Conferencing
03/24/2020 - Knox County Health Dept. COVID-19 Update
03/24/2020 - Mayor Kincannon's Personal Message to Knoxville: Help and Hope During this Difficult Time
03/23/2020 - Mayor Kincannon's Personal Message to Knoxville: Safer at Home Order from Knox County Health Dept.
03/23/2020 - Knox County Health Dept. Issues Safer At Home Order (KNOXNEWS.com Video)
03/23/2020 - Mayor's Minute Weekly Video
03/20/2020 - Mayor Kincannon Issues Executive Order to Close Bars, Gyms, Commercial Event Venues (KNOXNEWS.com Video)
03/20/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)
03/19/2020 - Mayor Kincannon's Personal Message to Knoxville: We Are All in This Together
03/19/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)
03/17/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)
03/16/2020 - Mayor Kincannon Issues Emergency Declaration (KNOXNEWS.com Video)
03/16/2020 - Knoxville Medical Panel Addresses COVID-19 (KNOXNEWS.com Video)
03/16/2020 - Mayor's Minute Weekly Video
03/13/2020 - Mayor Kincannon's Personal Message to Knoxville: Response and Preparation for COVID-19
03/10/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)
03/05/2020 - Knox County Health Dept. COVID-19 Update (KNOXNEWS.com Video)