Two cities with progressive 311 customer service organizations were announced today as winner and finalist of CS Week 311’s Awards of Excellence. Atlanta 311 is the 2018 Award winner, and 311 Knoxville’s Center for Service Innovation is the 2018 Award finalist.

CS Week and the scores of utilities who attend its annual conference held this week in Tampa, FL, salute both cities’ centralized government customer service centers for their consistent customer-focused approaches to improving municipal service delivery. 

The CS Week 311’s annual Award of Excellence showcases positive impacts to organizational components of customer service centers, many of which include utility service and billing functions.

Lisa Collins, CS Week 311 Conference Director, said, “311 operations across the country are innovating, maturing and collaborating in creative ways to meet current operational challenges and changing customer expectations.

CS Week is so proud to recognize Atlanta 311 as its 2018 Winner and the 311 Knoxville Center for Service Innovation as its 2018 Finalist with its 311 Awards of Excellence. Both are true leaders in customer service delivery.”

Knoxville is the only City to be recognized twice, having won the overall in 2014.


The photo above is of Lina McKenzie, 311 Director for Calgary and Chair of the Award Committee, and Russ Jensen, City of Knoxville’s 311 Director.