KUB Adds Kiosks to Give Customers More Convenient Payment Locations

Communications Director

Eric Vreeland
evreeland@knoxvilletn.gov
(865) 215-3480

400 Main St., Room 654A
Knoxville, TN 37902

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KUB Adds Kiosks to Give Customers More Convenient Payment Locations

Posted: 01/30/2012
KUB has improved its payment options for customers with the addition of four new payment kiosks throughout the area. KUB has added kiosks at four local Food City stores. KUB now has a total of nine kiosks that can accept payments during times when KUB's payment centers are unavailable and give real-time payments toward customer accounts.

"We want kiosks to be convenient to where customers live, work, or shop," said Dale Grubbs, KUB Customer Service, "and we think our locations give us a good distribution in our service area."

The kiosks work like an ATM, with easy-to-follow touch screens in English or Spanish. To start the payment process, customers can scan their KUB bill or enter their 10-digit account number.

The kiosks accept payments by cash or check. (The PaySite kiosks provider, U.S. Payments Inc., charges a convenience fee of $1.95 per transaction.) Although kiosks do not accept credit cards, customers can pay with a credit card on www.kub.org or by calling 1-800-405-7951.

The kiosks do not give change, but KUB applies any excess from a kiosk payment as a credit to the customer's account.

Customers can find KUB payment kiosks at the following locations:

E-Z Stop Food Marts: Open 24-hours a day, seven days a week
8605 Walbrook Drive 9200 Kingston Pike 7503 Tazewell Pike 11311 Chapman Highway (*Located in Seymour)

The Quick Stop: Open 6 a.m. to midnight, seven days a week 315 Merchant Drive

Food City Stores: Open 6 a.m. to midnight, seven days a week 7510 Ashville Highway 1950 Western Avenue 7608 Mountain Grove Drive 4344 Maynardville Highway (*Located in Maynardville)

Customers can also find the list of kiosk locations and other payment options on www.kub.org. Follow the Payment Kiosks link under Tools and Tips, or see Payment Options