311 Call Center211 Call Center

New Chatbot to provide COVID-19 and 2020 Census information

In our ongoing effort to keep the public informed, in particular when our offices are closed, or in the case of sudden increases in volume, we have created this intuitive, easy to use Chatbot to help answer questions regarding COVID-19 (Coronavirus) as well as the upcoming Census.

Just click on the blue button in the bottom right corner and our automated bot will point you to the answers of the most often asked questions and guide you to resources you can use to help in the future.

On a desktop computer you will see the chatbot dialogue pop-up in the bottom right corner. You can click information buttons throughout the conversation. On a mobile device or tablet, the chatbot will engage with your text messaging and you can text back and forth with the chatbot.

Learn more about the City's 311 Call Center at www.knoxvilletn.gov/311 and the 211 Call Center at tn211.mycommunitypt.com